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FAQ

Trio Plus is dedicated to the rapid supply of high quality, temporary floor and surface protection products.

Our service is quick, friendly, reliable and honest and our floor and carpet protection products offer superb value for money.

We offer free, super- fast, guaranteed next working day delivery (mainland UK, excluding Highlands & Islands).

Call our friendly team now for free advice on 01372 747 555. You can even visit us - we are always more than happy to help.

How do the floor protection products come supplied?

They are supplied on handy rolls.

Is your name printed all over the protection ?

No, we sell our protection UNBRANDED as we have found from customer feedback that the last thing people want is someone else's name all over their floor!

Of course, we can supply branded films, so if you wanted to have YOUR name on the film, this can be done (there's a minimum order of 30,000 m2, which sounds a lot, but actually is only 500 rolls of 60cm x 100m)

Please note Ram Board products are branded.

What roll sizes are there?

Trio offers one of the widest ranges of floor protection products in the UK. To see the full range of products.

How thick/strong is your self-adhesive film?

We offer three versions of carpet protection – standard, heavy and super heavy duty. Standard is 60 micron 0.06mm. Heavy Duty is 80 micron 0.08mm. Super Heavy is 100 micron 0.10mm.

"Reverse" or "Normal" wound – What’s the difference?

Trio products are available in both normal and reverse wound. For flat areas we normally recommend reverse wound for ease of application, for stairs we suggest Normal Wound.

"Reverse Wound" means that the sticky/adhesive side is on the outside of the roll this makes it quick & easy to apply on flat carpeted areas. "Normal Wound" is where the sticky/adhesive side of the film faces in – making it easier to apply on stairs.

Applicators are available to make it easier to apply the self-adhesive protection to large areas more quickly. Both window and carpet film applicators are available in 2 types and sizes. Please ask if you are interested in these.

How long can the protection be left in place?

For anything with an adhesive, we suggest up to 5 weeks.

What type of adhesive does your product use?

Our adhesives are eco-friendly and water-based, making them safer to use than most other products being offered on the market.

Is your carpet protection film suitable for all types of carpets?

We don’t recommend use on oriental/silk carpets or pure wool. The majority of carpets are either 80/20 blend or fully synthetic- our products are fine for these. If in any doubt, call our friendly team on 01372 747 555

Can your carpet protection be used on any other surface?

No – definitely not. These films should not be stuck onto any hard surfaces. Users should purchase “Red Multi Use” for hard surfaces.

Is the carpet protection film slippery once applied?

No. It has a non-skid surface.

Are your products re-useable?

All our self adhesive films are single use. Our hard floor protection materials are re-usable, but it really depends on the jobsite. Best to ask us first.

What happens if the product is left down for longer than the recommended 5 weeks

There is a chance of adhesive transfer. This is when the adhesive on the film transfers itself onto the carpet it is protecting.

Most other carpet protection films on the market use a petroleum based adhesive. This can be a major headache if adhesive transfer takes place. Our eco-friendly water based adhesive can be easily removed with soapy water.

Do you offer discount?

We are always happy to quote individually for multiple items and bulk orders. Typically, discounts range from 10 to 50%, depending on the quantity ordered. For bulk orders, please call our friendly team to discuss on 01372 747 555

How do I pay?

We accept all major credit cards, Paypal, personal and company cheques, BACS payments, cash as well as offering 30 day account facilities to regular customers (subject to terms & conditions)

When can I expect to receive my goods?

We strive to ship every order the day it is placed. Goods are sent via guaranteed next working day delivery service using TNT. We can also deliver same day within the M25 or you can collect from our premises in Epsom, Surrey.

Free Delivery ?

If you order from our online shop and you are located within mainland UK, you will get free next working day delivery, via Parcelforce and other couriers. If you are from outside the UK or from postcodes BT, IV, KW, PA, PH there will be a delivery charge. Please contact us for a quote before ordering.

All these self adhesive plastic films to protect carpets are the same aren'they?

Definitely not. Be careful when choosing a supplier - always go for a reputable, established, experienced company, specialising in surface protection products. There is an assumption that this material is all produced in one big factory somewhere – it definitely is not and the quality and performance varies greatly.

Returns

All unwanted products must be returned to us in a re-sellable condition within 14 working days.