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Delivery

Returns Policy

You may return most new, unopened items within 14 working days of delivery (Correx excluded) for a full refund. We'll also pay the return shipping costs, if the return is a result of our error (you received an incorrect or defective item, etc.).

Please note there will be a 20% re-stocking charge. The goods must also be in perfect condition upon return (the same condition as we sent them) and it is the buyers responsibility to ensure this. If they are not, we will not be able to issue a refund. Please understand we need to be able to sell these goods again, as new. 

You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and
processed the returned item.express-delivery.jpg

Shipping


The majority of our products are shipped via ParcelForce, next working day, UK mainland. We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.